Restaurant General Manager

The Shelborne by Proper

Introducing The Shelborne by Proper, a holistic restoration of the iconic Miami beachfront hotel — re-opening in 2025. The extensive renovation will preserve the landmark’s 1940 art deco distinction and authentic charm while modernizing interiors from top to bottom — all embracing the rich heritage originally crafted by Morris Lapidus and Igor Polevitzky, two of the most celebrated Art Deco architects of the mid-twentieth century. The renowned hotel will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. 

Job Summary: 

The Restaurant General Manager is responsible for overseeing all aspects of the restaurant’s operations, including staff management, customer service, financial performance, and operational efficiency. This role involves ensuring that the restaurant delivers an exceptional dining experience to guests while meeting profitability and operational goals. The Restaurant General Manager will lead and manage the restaurant team, enforce company policies, maintain high service standards, and drive sales growth.

Essential Job Duties and Responsibilities 

• Operations Management:
  1. Oversee the daily operations of the restaurant, ensuring all aspects of service, kitchen operations, and cleanliness meet company standards.
  2. Maintain a smooth and efficient workflow, ensuring that guests are seated promptly, orders are processed accurately, and food is delivered in a timely manner.
  3. Monitor guest satisfaction, addressing complaints or issues as they arise and ensuring prompt resolution.
  4. Coordinate with the kitchen and front-of-house staff to ensure high-quality service and timely food delivery.
• Staff Management & Development:
  1. Lead, train, and supervise all restaurant staff, including servers, bartenders, hosts, cooks, and supervisors.
  2. Schedule staff shifts, ensuring appropriate coverage during peak hours, special events, and holidays.
  3. Conduct regular performance evaluations and provide coaching to improve team performance.
  4. Foster a positive work environment and maintain high staff morale, motivating the team to provide exceptional service.
  5. Develop and implement training programs for new hires and ongoing training for existing staff to enhance skills and knowledge.
• Financial Management & Budgeting:
  1. Develop and manage the restaurant’s budget, ensuring financial goals are met, including revenue, labor costs, and food & beverage costs.
  2. Monitor and control operational expenses, including food costs, inventory, and labor, to maximize profitability.
  3. Analyze sales trends and implement strategies to increase revenue, such as promotions, events, and upselling initiatives.
  4. Prepare financial reports, track performance, and adjust strategies based on financial results.
• Guest Experience & Service Excellence:
  1. Ensure the highest standards of guest service, providing an exceptional dining experience for every guest.
  2. Lead by example in maintaining a customer-first attitude, addressing guest concerns or complaints with professionalism and efficiency.
  3. Develop and implement strategies to improve guest retention and enhance the overall dining experience.
  4. Encourage positive online reviews and engage with guests on social media or other platforms when appropriate.
• Menu Management & Inventory Control:
  1. Collaborate with the executive chef or kitchen team to develop and update the restaurant menu, ensuring it aligns with guest preferences and market trends.
  2. Monitor inventory levels, ordering supplies and ingredients as needed to prevent shortages or overstocking.
  3. Conduct regular inventory audits to maintain accuracy and reduce waste.
  4. Ensure all food items are properly stored and handled according to health and safety regulations.
• Marketing & Promotion:
  1. Coordinate with the marketing team to promote the restaurant and create awareness through social media, advertising, and promotions.
  2. Plan and execute events, special offers, and themed nights to drive foot traffic and increase sales.
  3. Identify local partnerships and collaborations that could enhance the restaurant's visibility and reputation in the community.
• Health, Safety & Compliance:
  1. Ensure that the restaurant complies with all health, safety, and sanitation regulations, including food handling, cleanliness, and employee safety protocols.
  2. Conduct regular inspections to maintain high cleanliness and hygiene standards throughout the restaurant.
  3. Ensure that the restaurant is in compliance with all relevant licensing and regulations, including alcohol service, permits, and health inspections.
• Vendor & Supplier Relations:
  1. Establish and maintain strong relationships with suppliers, vendors, and distributors to ensure the timely delivery of high-quality ingredients and supplies.
  2. Negotiate pricing and contracts with vendors to ensure cost efficiency and quality.
  3. Monitor and evaluate vendor performance, addressing any issues that arise with product quality or delivery schedules.

Education and/or Experience 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 5+ years of experience in restaurant management or a related field, with at least 2 years in a leadership role.
• Proven experience in managing restaurant operations, including staffing, financial oversight, and guest service.
• Strong understanding of restaurant financials, cost control, and budgeting.
• Experience in menu planning, inventory management, and vendor relations.

Skills/Specialized Knowledge

• Strong leadership skills, with the ability to motivate and manage a diverse team.
• Excellent customer service skills, with a focus on creating an exceptional guest experience.
• In-depth knowledge of restaurant operations, including front-of-house, kitchen, and service protocols.
• Strong organizational and time-management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency in point-of-sale (POS) systems, Microsoft Office Suite, and restaurant management software.
• Ability to analyze financial reports, track sales, and implement strategies for revenue growth.
• Knowledge of health and safety regulations, including food safety, sanitation, and alcohol laws.

Physical Demands

• Ability to stand, walk, and move around for extended periods during shifts.
• Ability to lift up to 30 pounds (e.g., boxes of supplies or inventory).
• Occasional bending, stooping, and reaching to perform tasks or manage inventory.
• Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational needs.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.